Crafted from high-quality alligator leather, NAMFLEG watch straps are ready to serve you for decades. In case you get bored of your durable strap, we’ve created a wide palette of fun and trendy colors. By changing the straps you can create a different mood that suits to your outfit and lifestyle.
NAMFLEG straps are extremely attractive and comfortable to wear. If you haven’t become an owner of exclusive watch by NAMFLEG yet, you can order our straps for your watch with lug width of 18 mm.
- Refund and warranty
NAMFLEG shipping packages are designed for safe travel.
NAMFLEG orders shipped from Hong Kong, Russia, Montenegro or Switzerland from our warehouses, forcing customers to deal with customs, duties, taxes, and brokerage fees on their own. These costs are not included into our prices.
The declared value of packages will reflect what you paid for your order. The value and shipping information will be printed on a sticker on the outside of the package. We will not be able to mark them as a gift or undervalue the package.Your incoming package may be subject to VAT or other customs fees. These charges are beyond our control or prediction and you will be responsible for paying them. Please contact your country’s customs officials for more information.
- Invoices for Orders are emailed once payment has been processed.
- CE Certification for Europe can be found here. If customs has difficulty associating those reports with NAMFLEG— please show then pages 136 to 139 of the CE report. These pages show pictures of NAMFLEG through various stages of the CE/IC certification tests. Please note: referenced page numbers will only appear correctly after downloading / printing the documents. They will not show accurately if simply viewed online.
IC Certification for Canada can be found here. If customs has difficulty associating those reports with NAMFLEG— please show them page 111 in the IC report.
Please note: referenced page numbers will only appear correctly after downloading / printing the documents. They will not show accurately if simply viewed online.
WHAT IS NAMFLEG’S DECLARED VALUE?
The value and shipping information is printed on a sticker on the outside of the package when your NAMFLEG is shipped. We will not be able to mark them as a gift or undervalue the package, this means that your incoming package may be subject to VAT or other customs fees.
WHY WAS I CHARGED CUSTOMS?
We have tried to make sure all international customers are prepared for the possible charges by posting this message on our website during the checkout process:
Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import. If you feel you were overcharged for importation, our recommendation is to dispute the charge with the agency charging you. If they refuse to lower the charge and you do not want to pay it, you can reject the shipment and it will be sent back to us. We will be able to refund your order once we receive the package back at our fulfillment center.
HOW MUCH WILL CUSTOMS CHARGES BE FOR MY COUNTRY?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
WHEN WILL MY ORDER SHIP?
In stock NAMFLEG’s ship within 24 hours. If some or all of the colors that you selected are out of stock, we will ship the backorders as soon as they become available again. Your card will not be charged for backordered items until they are available for shipping again. Current payment options are Visa, Mastercard, PayPal. We will send you a confirmation email with the tracking number and carrier as soon as your NAMFLEG ships. Transit times depend upon the shipping option selected and where you are located.
WHAT EMAIL ADDRESS WILL THE SHIPPING NOTIFICATION COME FROM?
All important status / shipping updates about your NAMFLEG order will be sent from email@example.com. Please take a moment to add that address to your safe-senders list so that you don’t miss our email.
If you are not satisfied with your purchase of NAMFLEG products from namfleg.hk for any reason, you have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from namfleg.hk, can be returned to this shop. NAMFLEG products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
If you would like to return your NAMFLEG Product, please contact us at firstname.lastname@example.org for instructions and a return authorization number.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. We will not refund or exchange any product that is damaged or missing parts for reasons not due to our error.
To process your return, we require a receipt or proof of purchase. Shipping and handling fees are non-refundable.
Please note that any return shipping duties/taxes charged to NAMFLEG will be deducted from the eligible store credit.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged per our two-year limited warranty. If you need to contact us regarding warranty coverage, send us an email email@example.com
You will be responsible for paying for shipping to return your item. Shipping costs are non-refundable. We encourage you to use a shipping method that has tracking features as we cannot issue your refund until we have received your merchandise.
Handle watches carefully. Avoid mechanical impact on the product, i.e. compression, stretching, shock, do not clean with abrasive agents. Avoid chemical exposure. Case contact with alkali, acid and grease, i.e. with detergents and cosmetics, can spoil the appearance of the case. Do not swim in watches in the sea, because sea water is an electrolyte, in which a variety of chemical substances damaging for the strap is dissolved.
OBTAINING WARRANTY SERVICES
To obtain warranty service for any Product that is subject to the foregoing warranty, Consumer must notify NAMFLEG (firstname.lastname@example.org) to obtain a Return Material Authorization («RMA») and return the defective Product to the address specified by NAMFLEG in connection with the RMA.
When you will send defective product, please include a copy of your proof of purchase (invoice). For non-warranty work, we will provide you with an estimate for your approval once we have received and assessed the damaged goods.
Please pack and ship all merchandise in an insured postal package.
Please include the following information with your merchandise:
- Your name
- Mailing address (street, city, state, zip code)
- Daytime phone number
- Email address
- Proof of purchase (invoice and/or warranty card)
- A letter explaining the cause for the return
- Please prominently mark on package label «returned for repairs» to expedite customs control.
Disclaimer: NAMFLEG is not responsible for damage, theft or loss during shipping. Please do NOT send watch in full packaging.
Creation of each dial takes many hours of manual labor
Over 56 hours to do
The secret of perfect watch is patience, dexterity and creativity
Being a real piece of art, each model is limited to 500 pieces